SHIPPING POLICY
Effective Date: 04 June 2026
At ZORZIA INTERNATIONAL PRIVATE LIMITED, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and customer responsibilities.
1. Shipping Coverage
We currently deliver products across India.
* Shipping charges, if applicable, will be displayed during checkout before payment is completed.
* Free shipping may be offered on selected products, promotions, or order values as indicated on the website.
* At present, we do not offer international shipping.
2. Order Processing Time
* Orders are generally processed within 1–2 business days after successful payment confirmation.
* Business days exclude Sundays and public holidays.
* Orders placed after 5:00 PM IST may be processed on the next working day.
* During sale periods, festivals, or high-demand seasons, processing times may be extended.
3. Estimated Delivery Timelines
Estimated delivery timelines are as follows:
* Metro Cities: 3–5 business days
* Non-Metro Areas: 5–8 business days
* Remote Locations: 7–10 business days, subject to courier service availability
Delivery timelines are estimates only and are not guaranteed.
Delays may occur due to circumstances beyond our control, including but not limited to:
* Weather conditions
* Natural disasters
* Government restrictions
* Transportation disruptions
* Public holidays
* Courier service delays
4. Order Tracking
Once your order has been shipped:
* A shipment confirmation and tracking details will be shared via email and/or SMS to your registered contact information.
* Customers may also track their orders through their account on our website, where applicable.
5. Delivery Attempts
Our courier partners may make multiple delivery attempts before returning a shipment.
If a customer is unavailable or provides an incorrect or incomplete delivery address resulting in failed delivery, additional shipping charges may apply for re-dispatch of the order.
6. Damaged, Tampered, or Missing Items
Upon delivery, customers are advised to inspect the package carefully.
If the package appears damaged, tampered with, or items are missing:
* Take clear photographs of the package and products immediately.
* Notify us within 48 hours of delivery by emailing care@zorzianation.com.
* Include your Order ID and supporting photographs.
Our team will investigate the matter and provide an appropriate resolution in accordance with our Refund & Returns Policy.
7. Shipping Restrictions
Certain products may not be deliverable to specific locations due to courier limitations, regulatory restrictions, or operational constraints.
In such cases, we reserve the right to cancel the order and provide a full refund where applicable.
8. Contact Us
For any shipping-related queries or assistance, please contact:
ZORZIA INTERNATIONAL PRIVATE LIMITED
Address:
3rd Floor, A Block, JMD Regent Arcade Mall,
Phase 1, Sector 28,
Gurugram, Haryana – 122002, India
Phone: +91 8287762835
Email: care@zorzianation.com