REFUND POLICY
Effective Date: 04 June 2026
Company: ZORZIA INTERNATIONAL PRIVATE LIMITED
Website: https://zorzianation.com
At ZORZIA INTERNATIONAL PRIVATE LIMITED, we are committed to providing quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
1. Eligibility for Returns
You may request a return within 7 days from the date of delivery if:
* The product received is damaged, defective, or incorrect.
* The item is unused, unworn, and in its original condition.
* All original tags, packaging, accessories, and the purchase invoice are intact.
The following items are not eligible for return:
* Products marked as “Final Sale” or “Non-Returnable”.
* Items damaged due to misuse, negligence, improper handling, or normal wear and tear.
* Personal care, hygiene, or intimate products.
* Products returned without original packaging, tags, or proof of purchase.
2. How to Request a Return
To initiate a return request:
* Email us at care@zorzianation.com within 7 days of receiving your order.
* Mention your Order ID, reason for return, and attach clear photographs if the product is damaged, defective, or incorrect.
Our support team will review your request and provide further return instructions.
Unless the return is due to our error, including receipt of a defective, damaged, or incorrect product, return shipping charges shall be borne by the customer.
3. Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
* Refunds will be processed to the original mode of payment within 3–5 business days from the date of approval.
* Original shipping charges, if any, are non-refundable unless the return is due to our mistake or an incorrect/defective product was delivered.
If you do not receive the refund within 5 business days after approval, please contact your bank, card issuer, or payment service provider before reaching out to us.
4. Exchanges
We offer exchanges only for products that are received in a defective, damaged, or incorrect condition.
To request an exchange, please contact us at care@zorzianation.com with your Order ID and supporting photographs of the product.
5. Contact Us
For any questions regarding this Refund & Returns Policy, please contact:
ZORZIA INTERNATIONAL PRIVATE LIMITED
Address:
3rd Floor, A Block, JMD Regent Arcade Mall, Phase 1, Sector 28, Gurugram, Haryana – 122002, India
Phone: +91 8287762835
Email: care@zorzianation.com