At ZORZIA INTERNATIONAL PRIVATE LIMITED, customer satisfaction is our priority. This Grievance Redressal Policy is designed to ensure that customer complaints and concerns are addressed fairly, transparently, and within a reasonable timeframe.
1. Objective
The objective of this policy is to:
Provide customers with an easy process to raise complaints
Ensure timely resolution of grievances
Improve customer experience and service quality
Maintain transparency and accountability
2. Types of Complaints
Customers may raise complaints related to:
Order or delivery issues
Wrong, damaged, or defective products
Payment or refund concerns
Account or website-related issues
Customer service experience
Product quality concerns
3. Channels for Complaint Registration
Customers may contact us through the following channels:
Email Support
Email: care@zorzianation.com
Phone Support
Phone: +91 8287762835
Postal Address
ZORZIA INTERNATIONAL PRIVATE LIMITED
3rd Floor, A Block, JMD Regent Arcade Mall,
Phase 1, Sector 28, Gurugram,
Haryana – 122002, India
4. Complaint Resolution Process
4.1 All complaints received will be acknowledged within a reasonable timeframe.
4.2 Our customer support team will review the complaint and provide appropriate assistance.
4.3 Customers may be asked to provide:
Order ID
Product images
Payment proof
Other supporting details for faster resolution
4.4 Most complaints are resolved within 7–10 business days from the date of complaint registration.
5. Escalation Matrix
If the customer is not satisfied with the resolution provided by customer support, the complaint may be escalated to the Grievance Officer.
Grievance Officer Details
Name: AMARJEET KUMAR
Designation: Director
Company: ZORZIA INTERNATIONAL PRIVATE LIMITED
Email: care@zorzianation.com
Phone: +91 8287762835
Address:
3rd Floor, A Block, JMD Regent Arcade Mall,
Phase 1, Sector 28, Gurugram,
Haryana – 122002, India
6. Record Maintenance
All complaints and their resolutions may be maintained internally for customer service improvement, legal compliance, and future reference.
7. Policy Updates
ZORZIA INTERNATIONAL PRIVATE LIMITED reserves the right to modify or update this policy at any time without prior notice. Updated policies will be published on the website.